Reference

Terms That Govern Your faci777 Account

These terms set out what you agree to when you open and use your faci777 account, including how deposits via bKash, Nagad, and Rocket are handled and what rules apply to your activity on the platform.

Account eligibility applies by regionbKash, Nagad, Rocket wallet rules includedTerms updated when policy changesContact us to raise a disputeLocal law governs your access
faci777 Terms That Govern Your faci777 Account
HOW WE OPERATE

How faci777 Applies These Terms Fairly

We enforce these terms consistently across all accounts. Whether you are disputing a Nagad withdrawal that did not clear or asking about a rule that affected your session, the same process applies to everyone. Here is how we handle the key areas covered by these terms.

Account Verification

We verify your identity before processing withdrawals. You will be asked to confirm your registered mobile number and, where required, provide account ownership evidence for your bKash or Nagad wallet.

Transaction Records

Every deposit and withdrawal — whether through Rocket, bKash, or Nagad — is logged against your account. You can review your transaction history inside the account wallet section at any time.

Dispute Process

Raise a dispute through live chat or email with your account ID and the transaction reference. We review wallet records and respond with a decision, usually within the timeframe stated in our Help Centre.

Term Change Notice

When we update these terms in a material way, we post a notice inside the platform. Your account dashboard will show the update so you can review the changes before your next session.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about how they have been applied to your account — including a transaction via bKash, Nagad, or Rocket — our support team is here to help. Reach out through the channels below and we will get back to you as soon as we can.

Live Chat Open the chat window inside your account for the fastest response on terms queries, wallet disputes, or account-access questions.
Email Support Send detailed terms or transaction questions to our support email. Include your account ID and the relevant payment method — bKash, Nagad, or Rocket.
Help Centre Browse the Help Centre for published policy clarifications, wallet rules, and step-by-step account guidance before raising a direct ticket.

Questions About Your Rights Under These Terms

These are the questions we get asked most often about how these terms work in practice — from account eligibility to what happens when a bKash or Nagad transaction is flagged.

Yes. Every deposit and withdrawal processed through bKash, Nagad, or Rocket is covered by these terms alongside the individual payment provider's own conditions. Both sets of rules apply to your transaction.

We will always flag material changes inside the platform before they take effect. Continuing to use your account after a posted change means you accept the updated terms. Check this page periodically to stay current.

Contact us via live chat or email with your account ID and a description of the issue. We will review the relevant account and wallet records and provide a written response through the same channel.

Access depends on your local law and eligible region. These terms govern your account where access is permitted — but they do not override local legal requirements. Check your local law before using the platform.

We retain account data and transaction logs for as long as required by the rules that apply to our platform operations. You can request a copy of your transaction history at any time from within your account wallet.

Notify us immediately through live chat or email. We will flag the account for review, pause transactions where possible, and guide you through the steps to secure your login and verify wallet ownership.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.